Behind our success is the ability to listen to our customers’ wishes and our efforts to only hire extremely competent employees.
If FOREX Bank does not meet your expectations when it comes to services or treatment, we’ll be happy to hear from you. We view your complaint as a gift, because we know that you took the time to share your views with us. Our objective is to always take complaints extremely seriously and to quickly and objectively investigate what happened.
Whom should you contact?
When you wish to make a complaint or a claim, first contact the FOREX Bank branch where the possible error happened. Written and/or verbal information about the event is usually needed, and this is easiest to find at the Bank branch in question. Thus they have the best prospects to quickly perform the necessary investigation and provide you with a good answer. Always ask for the branch's business manager.
Not satisfied with how your claim was handled by the branch?
If you are not satisfied with the answer you receive from the bank branch that handled your claim, you should address your claim in writing to our complaints coordinator at the following address:
FOREX Bank, att: Complaints Coordinator, Kornhamnstorg 4, 111 27 Stockholm.
Described in your letter what you think the error was and which bank branch you have been dealing with.
If you are dissatisfied with the decision from FOREX Bank and want to consult with an independent party, contact:
Konsumenternas Bank- och Finansbyrå
Konsumenternas Försäkringsbyrå
Allmänna reklamationsnämnden ARN
You can also contact the consumer advice centre in your home municipality directly.
If you have a complaint, contact us directly! If you are satisfied with us, please tell your friends.