FOREX Bank has decided to stop the sale of Global Cash cards until further notice.
The reason behind this decision is that Global Cash cards currently can’t meet the demands we have in terms of availability and functionality in certain countries. This could potentially lead to a negative customer experience which is something we want to avoid. Cards that have already been activated can still be used.
If you have any further questions concerning your Global Cash card, read the Q&A or please feel free to contact our customer service.
What advice does FOREX Bank give to a customer who is on his way to travel with a Global Cash card?
If you already have a Global Cash card you can continue to use it as a complement to cash and it can still be re-charged with money, just like it has in the past. Feel free to contact our customer service or visit one of our branches to discuss what the best option is for you.
What does it cost to exchange/return a Global Cash card charged with money?
It does not cost anything to terminate a card. We buy back the currency at the current exchange rate and the money is paid back in SEK.
How do I proceed if I wish to terminate my Global Cash card?
If you want to terminate your Global Cash card you can visit your nearest branch. If you don’t live close to one of our branches, you can terminate your card by filling out this form. You’re also welcome to contact our customer service at 0771-22 22 21.
Can I get my money deposited to a bank account?
Yes, if you are not able to visit one of our branches and instead fill out this form. Contact our customer service at 0771-22 22 21 and they will help you.
What advice does FOREX Bank give to customers who are currently abroad and are experiencing problems with their Global Cash card?
All customers who are experiencing problems with their Global Cash card should contact or customer service at 0771-22 22 21.
Do you want to keep track of your budget and exchange your money before you leave, yet not travel with too much cash? Do you want an extra card with you when you travel in case you lose your other card? If that is the case, Global Cash is the card for you. You can buy it in any of our branches and load it with either EUR or USD. When you then make a purchase using the card you will be charged in the local currency without a conversion taking place.
Safer than cash and more practical than travelers checks
You reload your card in My Pages on our website where you can also check your balance and latest transactions.
The card is available for you who is at least 18 years old and if you are 16 years old you can apply for an extra card.
Global Cash is covered by the State Deposit Insurance. You can find more information here.