reach out to the store or customer service

If the issue occured in one of our stores, please start by reaching out to the store manager. To make the process faster, please bring any documentation available.

If the issue occured through another contact with us, please contact customer service.

Still not satisfied? Contact the customer ombudsman

If you are not happy with the reply you receive or feel that you have not been listened to, please contact our customer ombudsman. We aim to reply within 1-3 weekdays, but the response time may vary due to complexity of the task. If we need more time, we will notify you.

Phone (Mon - Fri, 10 AM - 3 PM)
010-211 18 75


Post address
Att: Kundombudsman
Stora Nygatan 27
111 27 Stockholm

Other options

Consumer advisory board in your council

Give information and advice about bank. and insurance issues, free of charge.


The Swedish Consumers' Banking and Finance Bureau and The Swedish Consumers' Insurance Bureau provide consumers with independent information and advice regarding financial services. All information and advice is free of charge.

  • Address: Box 24215, 104 51 Stockholm, telefon Tel 0200-22 58 00
  • Phone: 0200-22 58 00 (+46 8 22 58 00 from abroad), Open weekdays 9AM - 12 noon.
  • Website: Konsumenternas


Website: Hallå konsument

The National Board for Consumer Disputes (ARN)

The National Board for Consumer Disputes (ARN) is a public authority that functions roughly like a court. Their main task is to impartially try disputes between consumers and business operators. Claims are filed by the consumer.

  • Postal address: Box 174, 101 23 Stockholm  
  • Visiting address: Kungsholmstorg 5, Stockholm
  • Phone: 08-508 860 00, Open weekdays 9AM - 12 noon
  • Fax: 08-508 860 01
  • Website: arn

General Court